Join Tamara Customer Care
Team in KSA

Help people make their dreams come true. Be at the heart of our customer-centric mission.
Customer Care at Tamara is more than just support — it's a core part of how we deliver on our promise to customers. Our team connects Tamara’s financial solutions with the millions of users who count on us to shop, pay, and manage their finances with confidence. You'll be on the front lines, providing empathetic support, resolving complex issues, and ensuring every customer interaction is smooth, helpful, and positive.
Applications open - Deadline July 20, 2025
Explore Open Roles  

Here’s Who We’re Looking For

We're expanding our Customer Care team in KSA and are seeking passionate individuals at all levels. If you're a problem-solver and a people-person, eager to contribute to the future of FinTech, we want to hear from you!
Customer-Centric Problem Solvers:
You're driven to deliver exceptional customer service, providing accurate information and tailored solutions that create unique experiences. You can quickly identify, understand, and resolve customer questions and concerns.
Clear Communicators:
You possess strong written and verbal communication skills, able to explain services clearly and handle diverse interactions effectively.
Bilingual Proficiency:
Fluent in Arabic and English (spoken and written) to support our diverse customer base across the Kingdom.
You are a determined, curious team player, embodying the Owner value by taking initiative and finding solutions regardless of challenges. With a positive outlook, you know that collective strength means we all win.
Proactive Team Players with Ownership:
Agile & Adaptable:
You thrive in a fast-paced environment, comfortable responding with urgency and able to adapt quickly without losing momentum or energy.
Tech-Savvy & Detail-Oriented:
You play well with others, share ideas, and know how to communicate, listen, and build solid connections.
Flexible & Committed:
You're open to rotational working hours/days and committed to meeting support metrics while delivering excellent service.
All in for Tamara’s Mission:
You’re pumped about our mission to build the ultimate customer-first financial super-app that helps people turn dreams into reality.

What’s in it for you?

Make a Real Difference:
Support millions of users and thousands of businesses across the region through high-quality customer care.
Take on Real Responsibility:
From day one, you’ll play a key role in delivering service excellence and upholding our customer-first promise.
Learn and Grow:
Receive mentorship and hands-on training from experienced professionals in the fintech and customer experience space.
Accelerate Your Development:
Thrive in a high-growth environment with continuous learning opportunities and clear paths for progression.
Competitive Compensation:
We offer a compelling rewards package that reflects your performance and contribution.

Meet Our Customer Care Team

My name is Wjood, and I serve as a Customer Care Agent at Tamara. What I genuinely value about my role is the opportunity to transform challenging or stressful situations into positive and reassuring experiences for our customers. It's incredibly rewarding to know that my support can bring clarity, comfort, and a sense of being truly heard. In a financial services environment, this role is especially critical, we are not only problem-solvers, but also the voice of Tamara, upholding the company's values with every interaction. Within the Customer Care team, the culture is dynamic, collaborative, and deeply supportive. We celebrate successes, stand by one another through challenges, and continuously grow together to ensure we deliver the highest level of service.
Wjood Alsahli
Customer Care Agent at Tamara
My name is Maram, I work as a Customer Care Agent at Tamara since March 2023. What I truly enjoy about my role is connecting with people and helping turn difficult situations into positive ones. It's fulfilling to know that my support can make a real difference in someone's day and build their trust in our brand. This role is important because we're often the first point of contact - we reflect Tamara's values through empathy, professionalism, and clear communication. By resolving issues and listening actively, we help build long-term loyalty and satisfaction. The customer care team culture at Tamara is supportive, collaborative, and growth-driven. We help each other, share knowledge, and stay focused on delivering great service. It's a positive, respectful environment where teamwork and the customer always come first.
Maram Alsulami
Customer Care Agent at Tamara