Key Facts Statement

Version 1.0: 03 April 2026

This document offers a concise overview of our Buy Now, Pay Later products and services (Tamara BNPL). Its purpose is to ensure our customers are well-informed about the different Tamara BNPL products we offer from time to time, providing you with the key features, benefits, and important considerations necessary to make an educated decision when accessing and using our products.

1. Tamara BNPL

Tamara BNPL is a credit product that allows customers to purchase goods or services and repay the cost over time through installments. Tamara BNPL consist of different instalment options to customers each with different Payment Plans and varying benefits applicable to it (BNPL Options):

Where Tamara BNPL Can Be Used?

Tamara BNPL may be used with selected online and in-store partner merchants.

The availability of the BNPL options to you may depend on the following factors:

  • The merchant
  • The transaction amount
  • Your eligibility and credit assessment based on the relevant BNPL Option

What Happens when you Choose Tamara BNPL at Checkout?

When you pay online or in-store with a partner merchant using one of our BNPL Options at checkout:

  • Tamara pays the merchant directly for the purchase at the time of checkout.
  • You repay us for the purchase according to the agreed repayment schedule.

The purchase amount therefore becomes a credit obligation between you and Tamara, that you are required to repay in accordance with the relevant Payment Plan.

Not all purchases or merchants will be eligible for each of the BNPL Options. It is your responsibility to confirm this at checkout.
IMPORTANT WARNING — PLEASE READ BEFORE YOU PROCEED

Tamara BNPL is a form of credit. By using it, you are agreeing to a loan that you are legally required to repay.

What this means for you:

  • If you miss a payment, we may take debt collection or legal action to recover the amount owed to us.
  • Missed or late payments may be reported to credit reference agencies and could affect your credit score, making it harder to borrow in the future.
  • Your credit limit is not guaranteed and may change at any time.
  • Any examples of repayment amounts shown are for illustration only. Your actual payments, fees, and charges may differ in practice when applying to use Tamara BNPL.

Before you proceed, make sure you:

  • Can afford the repayments for the BNPL Option you have chosen.
  • Understand all fees and charges that apply to your Payment Plan.

Have considered whether this is the right option for you.

2. Available Payment Plans

Depending on your eligibility, including your specific purchase and BNPL Option, Tamara may offer one or more of the following Payment Plans that may be available for some or all of the BNPL Options you choose at checkout:

Payment Plan Description
1. No-Fee Instalments Split a purchase into installments with no interest and no additional fees or charges.
2. Instalments with Fee Split a purchase into instalments that include a Fee Charge(s).
3. Pay Next Month or Pay in Full
  • Pay in Full (PiF): The full purchase amount is charged at checkout, without any additional fees or charges to you.
  • Pay Next Month (PNM): Eligible purchases are accumulated and paid in a single payment on a specified date in the following month, without any additional fees or charges to you.
4. Extend Due Date Subject to your eligibility, you may extend your repayment due date(s) from between 3 to 28 days or such intervals specified by Tamara in its sole discretion from time to time, based on your total outstanding balance owed to Tamara including the timeliness of your repayments under any other existing Payment Plans.
The Payment Plan(s) available to you will be clearly displayed at checkout. Not all Payment Plans or BNPL options may be available to you.

3. Key Features, Terms and Charges of Tamara BNPL

Eligibility

Term Description
Minimum Age Customers must be at least 18 years old to apply.
Maximum Age For extended tenure products (e.g., Pay in 9, 12), the maximum eligible age is 60 years.
Residency Requirement Only legal residents of the United Arab Emirates holding a valid Emirates ID are eligible.
Required Information & Documentation Customers must provide:
  • A valid Emirates ID (with at least 1 month validity remaining)
  • A valid UAE mobile number

Approval & Credit Assessment

Term Description
Credit Assessment Approval is subject to the customer being in good standing with the Etihad Credit Bureau (ECB).
Enhanced Limits Higher credit limits may be offered upon income verification and demonstrated repayment history.
Discretionary Approval Tamara reserves the right to approve, decline, or adjust credit limits at its sole discretion.

Cancellation & Refunds

Term Description
Merchant Responsibility Tamara is not responsible for issuing refunds for returned items; this remains the merchant's responsibility.
Dispute Resolution Customers may raise disputes for undelivered items via the Tamara App, subject to review.
Partial Refunds If the refund amount is less than the outstanding balance, it will be applied proportionally to upcoming installments.
Full Refunds If the refund exceeds the outstanding balance, remaining installments will be cancelled, and the excess amount will be refunded to the original payment method.
Fallback Refund Method If the original payment method is unavailable, the refund may be credited to the customer's Tamara balance for future use.

Fee Cap

Term Description
Maximum Fee Cap The total repayment amount, including all applicable fees, will not exceed 130% of the original purchase amount.

4. Available BNPL Options

4.1

Key Terms Description
Minimum Order Amount

To access BNPL, you may need to meet a minimum order amount on the relevant purchase. This is set by Tamara in its sole discretion in accordance with applicable laws and regulations, and may be subject to change from time to time.

The BNPL options available to you will be shown at the checkout.
Repayment Periods

You can choose to split the value of your order amount into payment installments consisting of 2, 3 or 4, 6, 9 or 12 installments or as updated by Tamara from time to time.

The first instalment is payable at the point of purchase as a condition of activating the payment plan.

Each subsequent instalment amount due date will be shown clearly during checkout and before you confirm a transaction.

Instalments are due on fixed dates, typically monthly and collected automatically from your selected payment method.
Processing Fee

A Processing Fee is added to the total order amount which is calculated as a percentage based on the selected repayment period as set out below.

The total Processing Fee is added to your initial payment. These fees may be varied from time to time by Tamara and will be clearly presented prior to checkout.

Split in 2 Split in 3 Split in 4 Split in 6 Split in 9 Split in 12
0% 0% 1% 1% 1% 1%
APR (%)

The annualised percentage rate (APR) is the overall yearly cost of borrowing from Tamara, shown as a percentage of the total financed amount on applicable plans. It includes all fees and charges linked to your Payment Plan under BNPL.

The minimum APR applicable will vary from 12% to 48%, depending on the number of instalments you choose.

If you extend the due date of one or more instalments, your APR may be higher.
Term Description
Maximum Credit Limit

Tamara sets a maximum credit limit of up to AED 20,000, subject to your credit eligibility.

This is the maximum amount you may owe to Tamara at any one time across all purchases made using Tamara BNPL.

5. Payment Plan Sample Illustration

5.1. No Fee Instalment Plan*

Example A – Equal Instalments (No Fee)

Purchase amount: AED 800
Number of instalments: 4

Payment Amount
Down payment (at checkout) AED 200
Second instalment AED 200
Third instalment AED 200
Fourth instalment AED 200

Total amount paid: AED 800
Total fees: AED 0

Example B – Unequal Down Payment (No Fee)

Purchase amount: AED 800
Number of instalments: 4

Payment Amount
Down payment (at checkout) AED 320
Second instalment AED 160
Third instalment AED 160
Fourth instalment AED 160

Calculation

  • Down payment at checkout: AED 320
  • Remaining instalments: 3
  • Instalment amount: AED 480 ÷ 3 = AED 160

Total amount paid: AED 800
Total fees: AED 0

5.2. Instalment Plan With Customer Processing Fee

For certain instalment plans, Tamara may apply a Customer Processing Fee.

  • Customer Processing Fee (CPF): A fee calculated as a percentage of the purchase amount.
  • Total amount payable: The purchase amount plus the applicable CPF.
  • Instalment amount: The amount due for each scheduled instalment, which may be equal or vary depending on the payment plan selected.

5.2.1. Example A – Pay in 6 with 1% Customer Processing Fee*

Order Summary

Component Amount (AED) Description
Purchase / Order Amount 2,379.00 Total value of goods/services
Number of Instalments 6 Repayment plan in months
Principal Amount (Financed Amount) 2,000.00 Financed Amount
Customer Processing Fee (CPF) on Principal Amount 21.00 CPF inclusive of VAT charged

Payment Structure

Item Amount (AED) Description
Down Payment (Incl. CPF) 400.00 First instalment including full CPF
Standard Monthly Instalment 400.00 Equal instalments for Months

Repayment Schedule

Instalment No. Principal (AED) CPF (AED) Total Payable (AED) Remarks
1 (Down Payment) 379.00 21.00 400.00 Includes full CPF
2 400.00 0.00 400.00 Monthly Instalment
3 400.00 0.00 400.00 Monthly Instalment
4 400.00 0.00 400.00 Monthly Instalment
5 400.00 0.00 400.00 Monthly Instalment
6 400.00 0.00 400.00 Monthly Instalment
Total 2,379.00 21.00 2,400.00 Total Repaid Amount

5.2.2. Example B – Pay in 12 with 1% Customer Processing Fee and a Service Fee Applicable*

Order Summary

Component Amount (AED) Description
Purchase / Order Amount 4,200 Total value of goods/services
Number of Instalments 12 Repayment plan in months
Principal Amount (Financed Amount) 3,800 Financed Amount
Fee Breakdown Customer Processing Fee (CPF) on Principal Amount 40 CPF inclusive of VAT charged
Service Fee 960 Service Fee Charged
Total Fees Paid 1,000 26.32% of AED 3,800

Payment Structure

Item Amount (AED) Description
Down Payment (Incl. CPF) 400 First instalment including full CPF
Standard Monthly Instalment 400 Equal instalments for Months

Repayment Schedule

Instalment Amount Due (AED) Remarks
1 400 Includes full CPF
2 400 Includes Service Fee
3 400 Includes Service Fee
4 400 Includes Service Fee
5 400 Includes Service Fee
6 400 Includes Service Fee
7 400 Includes Service Fee
8 400 Includes Service Fee
9 400 Includes Service Fee
10 400 Includes Service Fee
11 400 Includes Service Fee
12 400 Includes Service Fee
Total 4,800 Total Repaid Amount

5.3. Pay Next Month or Pay in Full*

Example A – Pay in Full

Purchase amount: AED 750
Total amount paid: AED 750

Payment Amount
At checkout AED 750

Example B – Pay Next Month

Purchase amount: AED 200

No payment is taken at the time of purchase, unless otherwise disclosed.

Item Details
Charge at checkout AED 0
Scheduled payment AED 200
Payment timing Next month (date shown at checkout)

*These are indicative figures and can vary based on customer and actual transactions.

6. Important Additional Information

IMPORTANT WARNING — MISSED PAYMENTS

Tamara does not charge interest or penalty fees if you miss a payment.

However, if you miss a payment, Tamara may:

  • Reduce your available credit limit.
  • Take further steps to recover the amount owed, as permitted by law. This may include payment reminders, restricting your account, or referring your debt to a collections process.

Your credit score

By using Tamara BNPL you agree that Tamara may:

  • Check your credit history with relevant credit reference agencies when you apply.
  • Share information about your repayment behaviour with those agencies.

This information may affect your ability to access credit in the future. Paying on time will help protect your credit score.

Your responsibilities

To use Tamara's service responsibly, you should:

  • Check your repayment schedule carefully before confirming a purchase.
  • Keep your personal and payment details in your account up to date.
  • Make your repayments on time.

Additional information

The BNPL amount you are eligible for may differ from the representative example as shown above. This will depend on your credit profile and affordability assessment carried out by Tamara.

  • Issuance of the BNPL Payment Plan is subject to credit approval.
IMPORTANT INFORMATION
Customer Support & Complaints

You may contact Tamara through official customer support channels for assistance, support, feedback, or complaints from here: https://support.tamara.co

Complaints are handled in accordance with Tamara's internal procedures and regulatory requirements.
Terms and Conditions Tamara BNPL is governed by the Customer Terms and Conditions: https://tamara.co/en-ae/terms-and-conditions which shall be incorporated into this KFS.
Changes to this Key Facts Statement Tamara may update this KFS to reflect changes in regulations, products, or operations from time to time. Changes will be communicated as required.

Customer Acknowledgement

By proceeding with a purchase using Tamara BNPL, you confirm that you have read and understood this Key Facts Statement and voluntarily waive your right to the cooling-off period.