Updated on: 30 September 2024
Welcome to the page of the applicable privacy policy.
Tamara respects your privacy and shall be committed to protect your personal data. Therefore, we will review this privacy policy and the ways to take care of your personal data when you visit our application/website (regardless of where you visit the application or site). Also, we will inform you of your privacy rights and how to provide legal protection to you, and whenever you access or use Tamara's products, services, features and technologies including the Tamara mobile application, you accept this privacy policy.
Therefore, please read the Privacy Policy carefully. This Privacy Policy does not apply to information provided or collected through sites maintained by other companies or organizations that we may link to or that may link to us, so we are not responsible for the procedures and privacy policies of third-party sites.
Personal data or information about you means any information about a person from which that person can be identified, and does not include any data where the identity has been irreversibly removed.
We also collect, use, store and transfer different types of personal data relating to you, including in general but not limited to the following data:
We also collect, use and share aggregate data, such as statistical and demographic data for various purposes, and aggregate data may be generated through your personal data, but it is not considered personal data under the law, as this data does not contain any information about your identity, either directly or even indirectly. Directly, for example, we may collect your usage data to calculate the percentage of users who access a specific feature of the website, however if we collect aggregate data with your personal data, it can identify you either directly or indirectly, and for this we deal with data collected as personal data, and its use is subject to the provisions of this privacy policy.
If the non-personally identifiable information is directly linked to the personally identifiable information,; it will be then considered personally identifiable information while it is linked. For example, if your payment history and information history are associated with your name, then this information will be considered personally identifiable information and subject to the strictest privacy and security restrictions as set out in this privacy policy.
We do not collect any special (sensitive) types or categories of personal data about you, including any details about race, ethnicity, religion, philosophical beliefs, political opinions, information about your health status, genetic, biometric or biological data about you, nor do we collect any personal information about you on any criminal judgments of conviction or any criminal acts or security-related data.
We use various methods to collect data from or about you, including the following:
You may provide us with your identity data, contact data and your financial data by filling in data forms or by communicating with us by regular mail, telephone, e-mail or otherwise, including your interactions with or use of Tamara services, and your contact with our customer support team.
Third parties, such as data collectors, your bank, or merchants with whom you transact through our websites, use of cookies, web beacons, mobile application plug-ins, and similar technologies.
Given the nature of Tamara's services, your personal data will be stored in electronic form in our IT systems. Further information on the time periods for which your personal data will be stored can be found in our Data Retention Policy.
If we need to collect personal data in accordance with the law or according to the terms of a contract we have with you, and you fail to provide that data when requested from you, we may not be able to implement the contract concluded or that we are working to conclude with you (for example, our provision of services to you). In this case, we may have to cancel the service you enjoy through us, but we will notify you if the cancellation is actually due to this matter, and you must notify us of any changes in your personal data.
We will use your personal data only when permitted by law and generally we may use your personal information to:
We conduct checks on the information you provide to us in order to track any errors or omissions and you have the right to request the following:
We do not intend to request for collecting personal information from anyone under the age of 18. If Tamara suspects that a user is less than 18 years, we will ask the user to close his account, and we will not allow the user to continue using Tamara's services. Please notify us if you know of any individuals who are under the age of 18 using Tamara's services so that we can take appropriate actions.
We process your personal data as necessary for the purpose of implementing a contract in which you are a party or to take steps at your request before concluding a contract or agreement.
In this regard, we may share or transfer your personal data to the following entities to the extent permitted by applicable law:
In this regard, we use your personal data for the following purposes:
Tamara may request your consent to use or disclose your personal information if it needs to use your information for a purpose that is not related to the purpose for which it was collected. If you do not consent to Tamara collecting, using or disclosing your personal information for such other purposes, this may affect the ability of Tamara to provide and improve our products and services, or to do business with you.
Additionally, you should note that merchants from whom you purchase goods or services (even if those goods or services were purchased using Tamara's services) have their own privacy policies and that Tamara is not responsible for their actions.
We also process personal data about you as necessary to serve our legitimate interests, and in this regard we use personal data for the following purposes:
We also process your personal data for the purpose of fulfilling a legal obligation that we must comply with. In this regard, we will use your personal data for the following purposes:
By entering your mobile number, you agree to receive text messages for service notifications and Tamara verification codes, and the frequency of messages will vary such as a response to "help" for help, stop to stop (or cancel) standard message. Data rates may apply. Tamara is not responsible for late or undelivered messages.
Provided that we have your consent, we (or third parties acting on our behalf) will send you marketing messages about the services we provide that may be of interest to you via text and/or email, and we will send you other information in the form of alerts, newsletters, discounts or tasks that we think may interest you or for the purpose of providing you with new news that we think may be related to you. In such a case and provided that additional legal requirements are met, we may use your personal information to make inferences and provide more relevant content, such as your buying and spending habits. We will send it to you in a number of ways, depending on your choice, including correspondence by regular mail, by phone, by email, or other digital communication channels. You will have the right to withdraw your consent to said marketing acts at any time, by communicating with us in this regard.
If you sign up to receive push notifications (including in-store marketing notifications), we'll send you recommendations we think you'll want, including information based on your geographical location and purchase history. You can opt-out at any time from receiving marketing notifications, including those based on your geographical location, using your application settings, you can also update your payment notification preferences at any time in the application's profile settings. If you opt-out we may still collect and process your geographical location for other purposes in accordance with applicable laws.
If you sign up to receive e-mail marketing, you can unsubscribe at any time and you can also unsubscribe and update your e-mail marketing preferences at any time in the application's profile settings.
To the extent permitted by applicable law, we may use your identity data, your contact data, your technical data, your usage data or your file data with us for the purpose of forming a view about what you require or need or what interests you. Through this we can determine the appropriate services that are related to you (in marketing terms).
We sometimes work with online advertising vendors to provide you with relevant and useful advertisements. This may include advertisements displayed on or through our websites, and this may also include advertisements displayed on other companies' websites. These advertisements may be based on information collected by us, or by third parties for example your zip code may be used to target an advertisement to people in your area. These advertisements may also be based on your activities on our own websites or on third party websites.
If you choose to stop receiving promotional messages, this will not affect the personal data you provided for other necessary purposes, such as processing your requests, maintaining our services, or fulfilling legal obligations.
We use cookies and track IP addresses across our websites so that we can improve our services on our websites and enhance your user experience. When you access our websites or use Tamara's services, we (including our partners and companies we work with) may place small data files on your computer or other device. These data files may be cookies, pixel tags, "cookies" or any other local storage provided by your browser or associated applications (collectively, "cookies"). We use cookies to check which web pages are visited and how often, to make our websites more user-friendly, to give you a better experience when you return to the website and to target advertisements to you that we think you might be interested in for example cookies allow us to save your password so you don't have to re-enter it every time you visit our site.
Most web browsers automatically accept cookies, and you can find information specific to your browser under the Help menu. You are free to refuse our cookies if your browser or browser add-on permits unless our cookies are required to prevent fraud or ensure the security of websites we control. However, rejecting our cookies may interfere with your use of our websites and payment services.
You can set your browsing system for the purpose of rejecting all or some cookies or to alert you when the application/websites set or enter cookies for you, but if you disable or refuse cookies, we would like to inform you that you may not be able to access some parts of this electronic website or these parts may not function properly.
We use your personal data only for the purposes for which we collect this data, unless there is a need for us to use this data for another purpose, and this purpose is consistent and does not conflict with the primary purpose of its collection and provided that such use is permitted by applicable data protection laws. We will always obtain your consent prior to processing your personal data for a new purpose. If you want to know how the processing is compatible to serve the new purpose with the original purpose of the data, please contact us. Please note that in exceptional circumstances, we may process your personal data without your consent, in accordance with the above-mentioned rules, if this is required by law.
We are committed to observing the security of your personal data and dealing with it in accordance with the provisions of the law. We will not allow our third party service providers to use your personal data to serve their own purposes, but we will only allow them to process your personal data for specific purposes and in accordance with the instructions issued by us in this regard.
Your personal data may also be shared with and processed by entities outside the Kingdom of Saudi Arabia or the country from which your personal data was collected in accordance with applicable laws. We only share your personal data with entities that provide an adequate level of protection of your personal data with reference to adequacy decisions issued by the competent regulatory authority, or where we are otherwise permitted to do so by applicable law.
In the absence of an adequacy decision, we only transfer your personal data where we are otherwise permitted to do so by applicable law, if, for example, a special circumstance applies (e.g. the transfer is necessary for the performance of a contract with you, the transfer is necessary to comply with certain legal obligations or it is to protect your vital interests, etc.) and/or we have implemented certain additional and appropriate safeguards to protect it, such as standard contractual clauses or binding common rules.
In all cases, we implement necessary and appropriate measures to safeguard your personal data when we transfer it outside of the Kingdom of Saudi Arabia or other jurisdiction from where we have collected it and only ever share the minimum amount needed for the transfer.
You can contact us for more information about the safeguards we have put in place to ensure the adequate protection of your personal data when this is transferred as mentioned above using the contact details set out in section 1.2. of this Privacy Policy.
We have put in place the appropriate procedures and means of security to prevent any accidental loss of your personal data, its use or unauthorized access to it, its change or disclosure in any way. In addition, we do not grant the right to access the personal data except to the extent of employees, agents or third parties who need to know the data to serve our business purposes. They will therefore process the personal data for you based on our instructions and will be obligated to maintain its confidentiality.
We have also established procedures to deal with every possible breach of personal data security we suspect, and we will notify you and any competent supervisory authority of that breach if we are required to do so by applicable law.
We also periodically review our security procedures to consider appropriate new technology and updated methods. Only properly authorized persons who need access to personal information to perform their work will be able to see or use this information, however, despite our reasonable efforts, there is no security measure perfect or impenetrable.
This platform (website, application for smart devices, customer portal and dashboard) may include links to third-party websites, additional electronic components and other applications. Therefore clicking on these links or allowing them to be activated will allow others to collect or share data about you. We do not have control over the applications or websites of third parties, and we are not even responsible for their privacy statements. Therefore, when you leave our application or website, we recommend that you review each applicable privacy policy in each application or website that you visit.
We save your personal data for the period necessary to fulfill the purposes for which we collected the data, including the purposes related to fulfilling any legal, regulatory, tax, accounting or reporting requirements. We may save your personal data for a longer period in the event of a complaint or if we see that there is a possibility of litigation regarding the relationship with you.
To determine the appropriate period for saving any personal data, we take into account the amount, nature and sensitivity of the personal data, the potential for harm arising from unauthorized use of or disclosure of your personal data, the purposes, for which your personal data are processed, and whether we can achieve these purposes in other ways or not, and the legal, regulatory, tax, accounting or other requirements that are in force in this regard.
If it is no longer necessary for us to save your personal data, we will delete or otherwise destroy it.
(Regarding the periods of personal data retention for various purposes, these are outlined in our Data Retention Policy, which you can request by contacting our team).
We may ask you for certain information to help us identify you and ensure that you have access to personal data (or exercise any of your rights). This is a security measure to ensure that your personal data is not disclosed to anyone who does not have the right to view or obtain it. We may also contact you requesting more information related to your request to quickly respond to a topic from us.
Tamara is trying to respond to all your legitimate requests within 30 days, but it may take us longer, if the request received from you is a complex request that requires significant effort or if a number of requests are issued by you. In this case we will notify you of the matter and will continue to follow up with you.
You have the following rights:
If you wish to make use of any of your rights listed above, please contact us using contact details provided in section 1.2. above.